{"id":2732,"date":"2024-10-01T17:28:10","date_gmt":"2024-10-01T15:28:10","guid":{"rendered":"https:\/\/komobimoto.desarrollotrevenque.com\/it\/?page_id=2732"},"modified":"2026-01-16T10:23:52","modified_gmt":"2026-01-16T09:23:52","slug":"terms-and-conditions-of-purchase","status":"publish","type":"page","link":"https:\/\/www.komobimoto.com\/benelux\/terms-and-conditions-of-purchase\/","title":{"rendered":"Terms and conditions of purchase"},"content":{"rendered":"\t\t
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Ownership of the portal <\/p><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t

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In compliance with Law 34\/2002, of 11 July, on information society services and electronic commerce, we hereby inform you that the identifying details of the person responsible for the portal are as follows:<\/p>

Owner: LIVELINK VENTURES S.L.
Address: C\/Brasil, 24, 41013 Seville, Spain
Contact information: info@komobimoto.com or +34 673 803 973
Registration details: Seville Companies Register, Volume 6621, Folio 120, Section 8, Page SE-119490.
Tax ID: B90403213<\/p>

For clarification purposes, LIVELINK VENTURES S.L. will be identified throughout the document as LiveLink, LiveLink Motor or KOMOBI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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LiveLink Motor informs that the procedures for purchasing goods and\/or obtaining the services offered are those described in these general conditions, as well as any other specific ones that are indicated on the screen during navigation and the purchase process, in such a way that the User declares to know and accept said procedures as necessary to access the products and services offered on this website.<\/p>

By using this Website and placing orders through it, the User agrees to:<\/p>

1. Use this Website solely and exclusively to place legally valid orders.
2. Not to place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been placed, we will be authorised to cancel it and inform the competent authorities.
3.Provide us with your e-mail address, postal address and\/or other contact details truthfully and accurately for the management of orders, and keep such details up to date. If all the necessary information is not provided, we will not be able to process your order.
4.By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.<\/p>

These Terms and Conditions of Purchase apply to:<\/p>

1. The purchase and installation of a KOMOBI telematics device that connects to a motorcycle and\/or moped (hereinafter, \u2018KOMOBI Device\u2019 or \u2018Device\u2019);
2. For the purchase and use of the KOMOBI smart identification keyring (hereinafter \u2018Smart Key\u2019) which is sold together with or separately from the KOMOBI device.
3. Any other device accessory that is available for purchase on the website.<\/p>

Together, all the Devices will be referred to as the \u2018KOMOBI Package\u2019.
For your use of the KOMOBI telematic mobile phone application (hereinafter, \u2018App\u2019) which is made available to you through the purchase of a Device, please refer to the App’s Terms and Conditions of Use.
The KOMOBI Package is supplied by LiveLink Motor.<\/p>

Below are the legally binding Terms and Conditions of Purchase for the use of the KOMOBI Package as a product\/service that must be agreed to before purchasing a branded device.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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These Purchase Terms and Conditions constitute the entire agreement between LiveLink Motor and the User who purchases the KOMOBI Package (hereinafter the \u201cBuyer\u201d or \u201cCustomer\u201d) and\/or uses the KOMOBI Package (hereinafter the \u201cUser\u201d) with respect to the goods and services related to the KOMOBI Package.<\/p>

The functionalities of the App may only be used through the interaction of the App itself with the Device. You may consult the App\u2019s Terms and Conditions of Use here.<\/p>

The Buyer agrees to comply with the Purchase Procedure set out in this document.<\/p>

It is the Buyer\u2019s responsibility to ensure that their contact details are always kept up to date during the Purchase Procedure. LiveLink Motor shall not be liable or accept any responsibility in the event that the KOMOBI Package fails due to inaccurate contact information provided by the Buyer.<\/p>

LiveLink Motor may unilaterally amend these Purchase Terms and Conditions. In this regard, LiveLink Motor will notify the User and\/or Buyer of any changes to the Purchase Terms and Conditions at least one month prior to their entry into force.<\/p>

Any User who transfers ownership of the vehicle with the installed device may send an email to KOMOBI Customer Service, attaching the purchase invoice for the device and a copy of their ID. Once KOMOBI receives this documentation, it will reset the installed device, restoring it to its factory settings.<\/p>

The functionalities of the KOMOBI service are provided for use throughout the European Union (as well as the United Kingdom and Norway), except Switzerland.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Please read these Terms and Conditions of Purchase before purchasing, installing and\/or using the KOMOBI Package.
These Terms and Conditions of Purchase include important information regarding your rights, compensation and exceptions to our liability to you, thus defining the rights and obligations within the framework of this Website and in the commercial transactions between LiveLink and its users.<\/p>

By purchasing and\/or installing KOMOBI, the customer accepts these Terms and Conditions of Purchase which are legally binding. Thus, any order placed and confirmed through the Website implies full adherence to these Terms and Conditions of Purchase by the User and\/or Buyer, without exception or reservation. If you do not accept the Terms and Conditions of Purchase, we will not supply you with the Device or grant you the licence for the App.
All data provided by the User and\/or Purchaser and the registered order confirmation shall be valid means of proof of the transaction.<\/p>

These Terms and Conditions of Purchase refer specifically to the User and\/or Purchaser who makes use of the KOMOBI Package and to the vehicle in which KOMOBI is installed. Unless LiveLink Motor agrees otherwise, the Terms and Conditions of Purchase will be binding solely and exclusively between LiveLink Motor and the Buyer , and therefore LiveLink Motor will not be obliged to any third party, unless said third party has expressly accepted these Terms and Conditions of Purchase in a written document of adhesion, with the prior knowledge of LiveLink Motor.<\/p>

Please bear in mind that if you have only downloaded the App and do not have the device installed on the motorbike or moped, you will not be able to enjoy all the KOMOBI functionalities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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The Provider responsible for the execution of the eCall service will be either Livelink or a third party. In the event that the eCall service is provided by a third party, the latter will identify itself at the beginning of the telephone connection.
Due to the nature of this service and for security reasons, calls made through the eCall Service will be recorded.<\/p>

Once the device has been correctly installed, if it detects that the vehicle has suffered a collision or accident, the Provider responsible for the execution of the eCall Service will automatically contact the main User of the Service through the telephone number provided in the application registration process, to verify their status and manage contact with the 112 emergency service, or with any other emergency service, whether it be the State Security Forces (Civil Guard, Regional Police, Local Police, National Police), Fire Brigade, Red Cross, Civil Defence, or any other similar service, if the situation requires it. If, after a few minutes, the call made by the Provider to the telephone number provided by the User has not been cancelled or, if it is not possible to establish such contact with the User, the Provider responsible for the execution of the Service will analyse the impact and the situation of the vehicle, to the best of its ability and, if it deems it necessary, the aforementioned Provider will arrange for assistance from any of the aforementioned emergency services.<\/p>

In those cases in which it is necessary to organise assistance for the User from any emergency service, all the information necessary to deal with the emergency will be passed on to that emergency service, that is, the vehicle details, the User’s details, a description of the impact and the condition of the vehicle, as well as other necessary information of a similar nature.
Likewise, in the event that another person is driving the vehicle, in order to manage the assistance service, the User must provide the Provider responsible for the execution of the assistance service with the telephone number and name of the driver, and the Provider will act in accordance with the provisions of the previous paragraph.<\/p>

The use of the eCall Service requires the identification and localisation of the vehicle, as well as the transmission to the emergency call control centre of the information necessary to provide timely assistance.
The necessary data provided by the User may be transmitted to the providers that LiveLink Motor has commissioned to provide the Services, and the corresponding provider will use it exclusively for the provision of the Service in question and will keep it until the operations have been duly processed.\u00a0<\/span><\/p>

In addition, and for the purpose of warning other drivers about the traffic situation, certain completely anonymous information relating to the state of the road will be used and, therefore, forwarded to the corresponding service provider. No other transfer of data to third parties will take place, except when expressly consented to by the user when using the KOMOBI \u2018Emergency Contacts\u2019 service.<\/p>

If the KOMOBI device is in \u2018alarm\u2019 mode, that is, due to theft of the vehicle, misuse of the device or other similar reasons, the eCall Service will be automatically deactivated and cannot be used in the event of an accident or collision.<\/p>

The eCall Service is only available in Spain. Only the Spanish language will be used to provide this Service.<\/p>

The scope of the functionalities of the eCall Service are limited to the characteristics offered, excluding, in any case, any issue related to the safety and integrity of the driver, passengers, animals, objects and the vehicle itself.<\/p>

KOMOBI recognises accident situations through the information captured by the device’s sensors and, based on previously defined parameters. LIVELINK MOTOR, in its eagerness to improve, uses its best efforts to expand the different scenarios and circumstances that can occur in an accident, although this does not prevent the system from not recognising the emergency situation in anomalous situations and, consequently, the emergency call is not activated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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The eCall Service is provided through a SIM card installed in the KOMOBI device linked to the User\u2019s mobile phone. The proper functioning of the eCall Service depends on the KOMOBI device.<\/p>

Therefore, the Service may at times be (a) limited by the reception and transmission capacity in each area of the radio transmitters operated by the relevant network operators; (b) particularly affected by atmospheric and\/or topographical conditions, the position of the vehicle, or the presence of obstacles (bridges, buildings, etc.). In addition, the correct provision of the Service requires that a mobile telephone network for the SIM card is operational.<\/p>

The Service may experience interruptions due to force majeure events, including strikes, lockouts, and official orders, as well as for technical reasons, including, for example, maintenance, repairs, software updates related to systems, or expansions required for the operation or improvement of KOMOBI systems or those of its traffic information providers or network operators. Service interruptions may also occur due to temporary network overload caused by peaks in service activity or failures in third-party telecommunications systems. KOMOBI will make all reasonable efforts to remedy incidents as quickly as possible or to adopt the necessary measures to resolve issues.<\/p>

Likewise, the alert reception center of the eCall Service Provider may experience interruptions due to force majeure events, including strikes, lockouts, and official orders, as well as for technical reasons, including, for example, maintenance, repairs, software updates related to systems, or expansions required for the operation or improvement of the alert reception center\u2019s systems or those of its traffic information providers or network operators. Service interruptions may also occur due to temporary network overload caused by peaks in service activity or failures in third-party telecommunications systems.<\/p>

KOMOBI will make all reasonable efforts to remedy incidents as quickly as possible or to adopt the necessary measures to resolve issues.<\/p>

The proper functioning of the eCall Service depends on:<\/p>